Privacy Policy

1. About Happy Hub Store

Happy Hub Store is an online store offering God idols, divine frames, car dashboard products, spiritual décor and meaningful gifting products through happyhubstore.in .

For the purposes of applicable data-protection law, Happy Hub Store decides why and how personal data is processed in connection with this website and our services.

2. Scope of This Policy

This policy applies to personal information processed through our website, checkout, customer account, contact forms, email, telephone, WhatsApp support, order tracking, subscriptions and related customer service interactions.

It does not control the privacy practices of independent third-party websites, marketplaces, social-media platforms, payment gateways or logistics providers. Their own privacy policies apply when you use their services directly.

3. Personal Information We Collect

Information you provide directly

• Name, email address, phone number and account login details.
• Billing address, delivery address, PIN code, city, state and country.
• Products ordered, quantities, prices, coupon use, payment status, order number and order history.
• Messages, support requests, return or refund details, reviews, feedback and communications sent by email, phone or WhatsApp.
• Marketing preferences and information submitted when you subscribe to product launches, offers or store updates.

Information collected automatically

• Internet Protocol address, browser type, device type, operating system, language, approximate location derived from the IP address and referring page.
• Pages viewed, products viewed, cart activity, checkout activity, session details, dates, times and basic website interaction information.
• Cookies, security logs, error information and similar technical records needed to operate, protect and improve the website.

Payment information

Online payments are processed by the payment gateway available at checkout. Happy Hub Store does not intentionally store your complete card number, card security code, UPI PIN, internet-banking password or similar confidential payment credentials. We may receive limited payment information such as payment status, transaction reference, payment method, amount, date and refund status.

Information received from service providers

We may receive order-payment confirmation, shipment status, delivery confirmation, failed-delivery details, fraud or security alerts and customer-support information from payment, logistics, hosting, communication and technology providers.

4. How We Use Personal Information

We use personal information only for lawful and relevant business purposes, including:

• Creating and managing your customer account.
• Processing payments, confirming orders, issuing invoices and completing refunds.
• Packing, shipping, tracking and delivering orders.
• Contacting you about order confirmation, payment, delivery, failed delivery, returns, refunds or customer support.
• Responding to questions, complaints, privacy requests and policy-related enquiries.
• Remembering cart items, checkout details and website preferences.
• Preventing fraud, misuse, unauthorised transactions, security incidents and technical problems.
• Improving website performance, product listings, customer experience and store operations.
• Sending promotional messages, offers, product updates or newsletters where you have agreed to receive them or where otherwise permitted by law.
• Complying with tax, accounting, consumer, payment, legal, regulatory and record-keeping requirements.
• Establishing, exercising or defending legal claims and enforcing our store policies and terms.

5. Consent and Lawful Processing

We process personal information when you voluntarily provide it for a clear purpose, when processing is necessary to provide products or services you request, when consent has been given, when processing is required by law or when another lawful ground is available under applicable law.

Where processing depends on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing that was lawful before withdrawal, and it does not prevent us from keeping information required to complete an existing order or comply with legal obligations.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies. A cookie is a small file stored on your device to help the website function and remember information.

Types of cookies that may be used

• Essential cookies: required for login, cart, checkout, security, payments, order processing and core website functions.
• Preference cookies: remember choices such as language, account state or cart preferences.
• Performance and analytics cookies: help us understand website usage, page performance and technical issues.
• Marketing cookies: may be used, where enabled and permitted, to measure campaigns or show more relevant advertising.

You may block or delete cookies through your browser settings. Blocking essential cookies may prevent the cart, account, checkout, payment or other website features from working correctly.

7. When We Share Personal Information

We share personal information only when reasonably necessary for the purposes described in this policy. Recipients may include:

• Payment gateways, banks and payment-processing partners for payment authorisation, settlement, fraud checks and refunds.
• Courier, logistics and shipment-tracking partners, including Delhivery where applicable, for delivery, tracking, return pickup and delivery support.
• Website hosting, WordPress, WooCommerce, database, security, backup, email, messaging and technical support providers.
• Analytics, advertising and campaign-measurement providers where those services are enabled and lawfully used.
• Professional advisers such as accountants, legal advisers, auditors and consultants when necessary.
• Government authorities, courts, regulators, law enforcement or other parties where disclosure is required or permitted by law.
• A purchaser, investor, successor or relevant adviser in connection with a genuine business reorganisation, merger, acquisition or transfer, subject to appropriate confidentiality measures.

Service providers are expected to use personal information only for the agreed service, legal compliance and security purposes.

8. We Do Not Sell Personal Information

Happy Hub Store does not sell or rent personal information to third parties for money. We do not provide customer contact details to unrelated businesses for their independent marketing.

9. Communications and Marketing Choices

We may send transactional communications needed for your order, payment, delivery, account, support, security or policy requests. These messages are not promotional and may continue while an order or request is active.

Promotional email, SMS or WhatsApp messages are sent where you have subscribed, requested them or where otherwise permitted. You can unsubscribe using the option provided in the message or contact us at info@happyhubstore.in .

10. Data Retention

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including:

• Completing orders, delivery, returns, refunds and customer support.
• Maintaining account and order history while your account remains active.
• Meeting tax, accounting, payment, consumer, regulatory and legal record-keeping requirements.
• Preventing fraud, resolving disputes and enforcing agreements.
• Keeping marketing information until you unsubscribe, withdraw consent or the information is no longer required.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to legal and technical limitations. Backup copies may remain for a limited period until they are overwritten through normal backup cycles.

11. Security of Personal Information

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Measures may include secure website connections, access controls, limited staff access, password protection, software updates, payment-gateway security, backups, monitoring and service-provider controls.

No website, transmission method or storage system is completely secure. You are responsible for keeping your account password, device and one-time passwords confidential and for informing us promptly if you suspect unauthorised account activity.

12. Personal Data Breaches

If a personal-data breach occurs, we will assess the incident, take reasonable steps to contain and correct it, and provide notifications to affected individuals and competent authorities where required by applicable law.

13. Children’s Privacy

Our website and products are intended for purchases by adults. We do not knowingly collect or process personal information from a person under 18 years of age without appropriate and verifiable consent from a parent or lawful guardian where required.

We do not knowingly use children’s personal information for targeted advertising or processing likely to cause harm to their well-being. A parent or guardian who believes that a child has provided personal information without proper consent should contact us so that we can review and take appropriate action.

14. Your Privacy Rights

Subject to applicable law and identity verification, you may request to:

• Access a summary of personal information being processed and the processing activities.
• Ask for inaccurate or misleading information to be corrected.
• Complete incomplete information or update outdated information.
• Request erasure of personal information that is no longer required, unless retention is necessary for an order, legal obligation, dispute or other lawful purpose.
• Withdraw consent where consent is the basis of processing.
• Opt out of promotional communications.
• Raise a grievance about our handling of personal information.
• Nominate another individual to exercise applicable rights in the event of death or incapacity, where provided by law.

We may ask for information needed to verify your identity and locate the relevant records. We will not erase records that must be retained to comply with law, complete an order, prevent fraud, resolve a dispute or establish or defend legal claims.

15. How to Submit a Privacy Request

Send your request from the email address or phone number connected with your order or account. Include your name, contact details, order number where relevant, and a clear description of the request.

We will acknowledge and review valid requests within a reasonable time. Additional information may be needed to verify identity, protect other individuals or understand the request.

16. International Processing

Some technology, hosting, communication, analytics, payment or support providers may process information using systems located outside your state or outside India. Where such processing occurs, we will take reasonable steps to use reputable providers and handle transfers in accordance with applicable legal requirements and government restrictions.

17. Third-Party Links and Services

Our website may link to WhatsApp, Instagram, Facebook, YouTube, Google Maps, Amazon, payment gateways, delivery tracking and other third-party services. When you open or use those services, the third party may collect information under its own privacy policy and terms.

Happy Hub Store is not responsible for the privacy, content, availability or security practices of independent third-party services.

18. Changes to This Privacy Policy

We may revise this Privacy Policy when our services, technology, legal obligations or business practices change. The latest version will be published on this page with an updated effective or last-updated date.

Material changes may also be communicated through the website, email or another reasonable method where required.

19. Applicable Law

This policy is intended to be read in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, applicable provisions of the Information Technology Act, 2000 and other applicable consumer, payment, tax and e-commerce requirements.

If any part of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply to the extent of that conflict.