Refund Policy

1. Scope of This Policy

This policy applies to products purchased directly through happyhubstore.in . It covers God idols, divine frames, car dashboard products, spiritual décor and other physical products sold by Happy Hub Store.

Orders placed through Amazon, Flipkart, Meesho or another third-party marketplace are governed by that marketplace’s return, replacement and refund policy. Requests for those orders must be submitted through the marketplace where the order was placed.

2. Cancellation Before Dispatch

A prepaid website order may be cancelled before it has been packed or dispatched. Send the cancellation request as soon as possible with your order number and registered contact details.

A cancellation request is accepted only after Happy Hub Store confirms the cancellation. If the order has already been packed, handed to the courier or dispatched, it cannot normally be cancelled and will be handled under the return conditions in this policy.

An approved pre-dispatch cancellation will be refunded to the original payment method. Any order cancelled by Happy Hub Store because of non-availability, payment verification failure or inability to fulfil the order will receive a full refund of the amount collected for that order.

3. Return Request Window

An eligible return or refund request must be submitted within 7 calendar days from the date shown as delivered by the courier.

Transit damage, a broken product, a wrong product, a missing product or a missing essential part should be reported within 48 hours of delivery. Early reporting allows us to review packaging and courier records more effectively.

A request submitted after the applicable period may be declined unless the delay was caused by circumstances reasonably outside the customer’s control or applicable law requires another remedy.

4. Products Eligible for Return or Refund

A product may qualify for return, replacement, exchange, partial refund or full refund when:

• It arrived broken, cracked or otherwise damaged in transit.
• It has a manufacturing defect that materially affects its appearance, use or stated quality.
• The product delivered is different from the product ordered.
• The parcel is missing a paid product, essential part or included accessory.
• The product is materially different from the description, size, design, colour or specifications shown on the product page.
• The product is proved to be spurious, unsafe or not of the quality represented.
• Delivery was completed after the promised delivery schedule and the customer had not agreed to accept the delay.
• Happy Hub Store confirms another genuine fulfilment, payment or product issue that justifies a remedy.

5. Products and Requests Not Normally Eligible

Unless required by applicable law, a return or refund will not normally be approved for:

• A change of mind, personal preference or ordering the wrong product, colour, design, size or quantity.
• A product that has been used, installed, altered, painted, repaired, washed, intentionally damaged or handled beyond what is reasonably necessary to inspect it.
• Damage caused after delivery by accidental dropping, improper placement, water, heat, chemicals, cleaning, pressure, misuse or normal wear.
• A product returned without important included parts, accessories, labels, certificates, free gifts or original protective packaging.
• A personalised, customised, made-to-order or specially altered product, unless it is damaged, defective, incorrect or materially different from the approved order.
• Minor colour differences caused by lighting, photography, screen settings or display calibration.
• Small finish, texture, paint or appearance variations that do not materially change the product and are reasonably expected from the product’s manufacturing or finishing process.
• An issue reported after the return window without a reasonable explanation or legal basis.
• A product purchased from a third-party marketplace but submitted to Happy Hub Store as a direct website order.

These exclusions do not remove any mandatory consumer right or remedy available for defective, deficient, spurious, unsafe, wrongly supplied or materially misdescribed goods.

6. Product Images and Natural Variations

Product photographs are prepared to represent the product as accurately as reasonably possible. Appearance may vary slightly because of lighting, camera settings, screen display, production batch or finishing.

A minor non-material variation is not treated as a defect. A substantial difference in the product, design, dimensions, colour or represented features will be reviewed as a possible wrong or misdescribed product.

7. How to Submit a Request

Submit the request by email or WhatsApp within the applicable time and provide:

1. Your full name, phone number and email address used for the order.
2. The Happy Hub Store order number.
3. The product name and quantity affected.
4. A clear explanation of the problem.
5. Clear photographs of the product, outer packaging, inner packaging and shipping label.
6. A short unboxing video where reasonably available, especially for broken, damaged, incorrect or incomplete parcels.
7. Any other information reasonably needed to verify the request.

An unboxing video is strongly recommended because it helps establish the condition of the parcel at opening. The absence of a video will not automatically reject a genuine claim where other reliable evidence is sufficient.

8. Review and Approval Process

We aim to acknowledge a complete request within 2 business days. We may ask for additional photographs, video, packaging details, courier information or a reasonable inspection before deciding the request.

After receiving all required information, we aim to communicate the initial decision or next step within 3 business days. Complex courier, payment or product investigations may require additional time.

Do not send a product back without written return approval and return instructions. An unauthorised return may be delayed, refused by the receiving location or sent back to the customer.

9. Return Pickup and Shipping

When an approved return is caused by a damaged, defective, incorrect, incomplete or materially misdescribed product, Happy Hub Store will normally arrange return pickup where courier service is available.

If pickup is unavailable, we may ask the customer to send the product through an approved trackable courier. Reasonable return-shipping charges will be reimbursed only when this arrangement is approved in writing before shipment and a valid receipt is provided.

The customer must hand over the correct approved product with all available parts, accessories, labels, free gifts and packaging. Happy Hub Store is not responsible for a return sent to an incorrect address or through an unapproved method.

10. Return Packaging

Fragile products must be packed carefully using the original protective material where available. The item should be placed securely inside a strong outer box so that it does not move during transit.

If a return is damaged because of clearly inadequate return packaging, the refund may be reduced or declined to the extent the new damage prevents verification or resale, except where the customer could not reasonably preserve the original packaging because the parcel arrived damaged.

11. Inspection of Returned Products

A returned product may be inspected to confirm the reported issue, identity, quantity, condition and included contents. Inspection normally takes up to 3 business days after the product reaches us.

If the claim is confirmed, the approved remedy will be processed. If the product does not match the approved return, has been replaced with another item, has customer-caused damage or is missing important contents, we will explain the decision and may decline or adjust the refund.

12. Replacement or Exchange

Where suitable and available, Happy Hub Store may offer a replacement of the same product instead of a refund. If the same product is unavailable, we may offer:

• A comparable product accepted by the customer.
• Store credit accepted by the customer.
• A partial refund where the customer keeps the product.
• A full refund to the original payment method.

A customer is not required to accept store credit or a substitute product where a monetary refund is legally due.

13. Partial Refunds

A partial refund may be offered when the customer chooses to keep a product with a minor confirmed issue, when only part of an order is affected, or when an approved return is missing a separable paid component.

The amount will be based on the actual payment received for the affected product, the nature of the issue and any reasonable adjustment explained to the customer.

14. Refund Amount

For an approved full refund caused by an error of Happy Hub Store, a defective product, transit damage, a wrong item or another qualifying issue, the refund will normally include the amount actually paid for the affected product and any directly related shipping charge collected for it.

The refund cannot exceed the amount successfully paid to Happy Hub Store for the affected order or product. Bank fees, card interest, wallet charges, marketplace fees or other third-party charges not collected by Happy Hub Store are not refundable by us.

15. Coupons, Discounts and Free Gifts

Refunds are calculated using the amount actually paid after coupons, discounts, credits and promotions.

If a partial return causes the remaining order to no longer meet the minimum value or eligibility conditions of a coupon, the discount may be recalculated and the resulting difference may be deducted from the refund.

A free gift, bundled item or promotional product linked to the returned product must also be returned in its received condition. If it is not returned, its stated or reasonable promotional value may be deducted from the refund where permitted by law.

16. Refund Method and Timeline

Approved refunds are initiated to the original payment method used for the order. We do not normally refund an online payment to an unrelated bank account, card, UPI ID, wallet or another person.

We aim to initiate the refund within 3 business days after final approval or completion of the required return inspection.

After initiation, the amount generally appears within 5–10 business days. The final credit time depends on the payment gateway, bank, card network, UPI provider or wallet. Weekends, bank holidays and payment-provider reviews may extend this period.

17. Failed, Pending or Duplicate Payments

If an amount was debited but no valid order was created, the payment may be pending, failed or automatically reversed. Please allow the bank or payment provider to complete reconciliation before making repeated payments.

If more than one successful payment is confirmed for the same order, the extra amount will be refunded to the original payment method after verification.

Payment reversals and duplicate-payment refunds are further governed by our Payment Policy.

18. Lost or Undelivered Orders

If tracking does not update for an unusual period or an order is marked delivered but has not been received, contact us promptly so that a courier investigation can be opened.

If the courier confirms that a prepaid order is lost, Happy Hub Store will offer a replacement or full refund, subject to stock availability and the result of the investigation.

A claim may be declined where delivery is supported by reliable proof and the parcel was received by the customer, an authorised person, building staff, reception, neighbour or another recipient at the supplied address.

19. Incorrect Address, Refused Delivery and Return to Origin

Customers are responsible for entering a complete and accurate delivery address, PIN code and reachable phone number.

If a prepaid parcel is returned because the address was incorrect or incomplete, the customer was repeatedly unreachable, delivery was refused without an eligible reason or the customer did not cooperate with delivery, the refund may be processed after the parcel returns to us.

Actual forward and return shipping costs may be deducted from that refund where permitted by law, even when the original order displayed free shipping. Free shipping means the customer was not charged at checkout; it does not mean the courier service had no cost.

No deduction will be made where the return to origin occurred because of an error by Happy Hub Store or the courier and the customer provided correct delivery information and reasonable cooperation.

20. Orders Damaged During Return Transit

When Happy Hub Store arranges the approved return pickup, we will address courier-related return damage with the courier, provided the customer packed the product reasonably and handed over the approved item.

When a customer self-ships without approval or uses inadequate packaging, the customer may be responsible for loss or additional damage during return transit.

21. Sale and Discounted Products

A sale, coupon or discounted price does not remove the customer’s rights for a product that is defective, damaged, spurious, unsafe, wrongly supplied or materially different from its description.

Refunds for eligible discounted products are based on the amount actually paid after the discount. Change-of-mind returns remain unavailable unless the product page or a written offer expressly states otherwise.

22. Marketplace Orders

For an order placed through Amazon, Flipkart, Meesho or another marketplace, use the return or refund option in that marketplace account and follow its instructions.

Happy Hub Store may assist with product information, but the marketplace controls collection, eligibility, pickup, payment settlement and refund processing for orders placed through its platform.

23. Abuse, Fraud and False Claims

Happy Hub Store may reject, restrict or investigate a request involving product substitution, manipulated evidence, repeated abusive claims, intentional damage, unauthorised returns, chargeback misuse or another reasonable indication of fraud.

Relevant order, payment, communication, packaging, courier, return and delivery records may be preserved and shared with payment providers, logistics partners, advisers or authorities where reasonably necessary and lawful.

This provision does not limit a customer’s right to raise a genuine complaint or payment dispute.

24. Consumer Rights

This policy is intended to provide a clear and fair process and does not exclude a mandatory right or remedy available under applicable Indian consumer law.

Where a product is defective, deficient, spurious, unsafe, wrongly supplied, materially misdescribed or otherwise legally eligible for return or refund, the applicable legal requirement will prevail over any inconsistent limitation in this policy.

25. Changes to This Policy

Happy Hub Store may revise this Refund Policy when products, delivery services, payment systems, store operations or legal requirements change.

The latest version will be published on this page with an updated effective or last-updated date. The policy applying to an order is generally the version available when that order was placed, subject to mandatory legal requirements.