Terms and Conditions

1. About These Terms

These Terms and Conditions form an agreement between you and Happy Hub Store regarding the website happyhubstore.in and related products and services.

In these terms, “Happy Hub Store”, “we”, “us” and “our” refer to the operator of Happy Hub Store. “Customer”, “user”, “you” and “your” refer to the person accessing the website, creating an account, communicating with us or purchasing a product.

These terms apply together with our Privacy Policy, Payment Policy, Shipping Policy and Refund Policy. If a specific written product or offer condition conflicts with a general part of these terms, the more specific condition will apply to that product or offer, subject to mandatory law.

2. Acceptance of the Terms

By accessing the website, adding a product to the cart, creating an account, submitting information, placing an order, making payment or using any Happy Hub Store service, you confirm that you have read, understood and agreed to these Terms and Conditions.

If you do not agree, do not place an order or continue using the website. Your statutory consumer rights are not waived merely because you accept these terms.

3. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract to place an order independently.

A person under 18 may use the website or receive a product only with the involvement, supervision and consent of a parent or lawful guardian who accepts responsibility for the transaction.

By placing an order for another person, you confirm that you have authority to provide their delivery details and that the recipient is willing to receive the order.

4. Electronic Communications and Contracts

You agree that orders, confirmations, invoices, notices, policies and other communications may be provided electronically through the website, email, SMS, WhatsApp, account notification or another reasonable digital method.

Your electronic actions, including selecting a checkbox, clicking a button, submitting an order or approving payment, may be used as evidence of your request, consent or acceptance to the extent permitted by law.

5. Website Use

Happy Hub Store grants you a limited, personal, non-exclusive, non-transferable and revocable right to access and use the website for lawful browsing, communication and purchasing.

You must not:

• Use the website for unlawful, fraudulent, abusive or misleading activity.
• Attempt to gain unauthorised access to an account, server, payment system, database or restricted feature.
• Introduce malware, harmful code, automated attacks or technology intended to disrupt the website.
• Scrape, copy, reproduce, republish or commercially exploit website content without written permission.
• Use false identities, stolen payment methods, manipulated evidence or misleading order details.
• Interfere with prices, coupons, checkout, inventory, tracking, reviews or security features.
• Impersonate Happy Hub Store, its staff, another customer or a third party.

6. Customer Accounts

You may be able to purchase as a guest or create a customer account. You are responsible for providing accurate details and keeping your login credentials confidential.

You are responsible for activity conducted through your account unless you promptly inform us that the account has been accessed without authorisation.

We may ask you to verify your identity, email address, phone number, order or payment before providing account access, changing sensitive information or processing a request.

We may suspend or close an account used for fraud, abuse, repeated policy violations, unauthorised transactions, chargeback misuse or activity that creates a security or legal risk.

7. Product Information

We make reasonable efforts to provide accurate product names, photographs, descriptions, prices, dimensions, weights, materials, colours and availability.

Product images are for representation. A product may appear slightly different because of lighting, photography, screen settings, production batch, finishing or reasonable manufacturing variation.

Dimensions and weights may have small reasonable tolerances unless the product page states that an exact specification is essential.

A minor non-material variation is not automatically a defect. A material difference between the delivered product and its listing will be reviewed under the Refund Policy and applicable consumer law.

8. Spiritual and Decorative Products

Happy Hub Store products may carry spiritual, religious, cultural, devotional or decorative themes. Product descriptions referring to blessings, positivity, devotion, peace or similar ideas are expressive and promotional in nature.

We do not guarantee a spiritual, religious, emotional, health, financial, professional or supernatural result from purchasing, gifting, displaying or using a product.

Customers are responsible for using, placing and maintaining products respectfully and safely according to their personal beliefs, household conditions and intended use.

9. Product Safety and Intended Use

Products should be used only for their stated or reasonably understood purpose. Decorative idols, frames and dashboard products are not toys and should be kept away from small children where they contain small, fragile, sharp or detachable parts.

Keep products away from unsafe heat, flames, water, chemicals, unstable surfaces, excessive pressure or conditions likely to cause damage unless the product description expressly states that such exposure is suitable.

A customer installing or placing a product in a vehicle must ensure that it does not obstruct the driver’s view, airbags, controls, vents or safe operation of the vehicle.

10. Product Availability

Product availability may change without notice. Adding a product to the cart does not reserve it.

An item may become unavailable after an order is placed because of simultaneous purchases, inventory error, damage found during inspection or another fulfilment issue.

If we cannot supply an ordered product, we may offer a replacement accepted by you, remove the unavailable item and issue a partial refund, or cancel and refund the affected order.

11. Orders and Contract Formation

Placing an order is an offer by you to purchase the selected products under these terms. An automated acknowledgement only confirms that we received the request; it does not guarantee acceptance or dispatch.

The order is accepted when Happy Hub Store confirms successful processing or dispatch, subject to payment verification, product availability, pricing accuracy, delivery serviceability and fraud checks.

We may decline, limit, hold or cancel an order before dispatch for reasons including:

• Product unavailability or inventory error.
• Incorrect price, discount or website error.
• Payment failure, reversal or verification issue.
• Unserviceable, incomplete or suspicious address.
• Suspected fraud, unauthorised payment or misuse.
• Unusual quantity suggesting unauthorised resale.
• Legal, regulatory, safety or operational reasons.

Where payment has been collected for an order that we cancel, the applicable refund will be initiated to the original payment method.

12. Order Information

You must review the product, quantity, price, contact information and delivery address before placing the order.

You are responsible for information entered during checkout. Happy Hub Store is not responsible for delay, loss, failed delivery or return to origin caused by inaccurate or incomplete information supplied by the customer, except where we altered the information incorrectly.

Address or order changes are not guaranteed after payment and generally cannot be made after dispatch.

13. Prices and Taxes

Prices are displayed in Indian Rupees unless clearly stated otherwise. The final payable amount is shown at checkout before payment.

The final amount may include product price, taxes, discounts, shipping charges or another clearly disclosed amount.

We may change prices at any time before an order is placed. A later price change does not normally affect a correctly accepted order.

If an obvious pricing or calculation error affects an order, we may cancel and refund the order or contact you for approval of the corrected amount before processing.

14. Payments

Website orders are prepaid and must be completed using an available payment method displayed at checkout. Online payments may be processed through Razorpay or another authorised payment provider.

Cash on Delivery is not available directly on happyhubstore.in. Customers seeking Cash on Delivery may use an available Happy Hub Store listing on Amazon, subject to Amazon’s terms.

Payment approval is controlled by the payment gateway, bank, card issuer, UPI provider or wallet. A debit from your account without a valid order confirmation may be pending, failed or awaiting reconciliation.

Failed, pending, duplicate and refunded payments are governed by our Payment Policy.

15. Coupons, Offers and Promotions

Coupons and promotions are valid only during the stated period and subject to their eligibility conditions.

Conditions may include:

• A minimum or maximum order value.
• Selected products or categories.
• First-order or customer eligibility.
• A maximum number of uses.
• Exclusion of sale items.
• One coupon per order or customer.
• A specific payment method or channel.

A discount is applied only when it appears in the final checkout total. We may correct or withdraw an offer published because of an obvious error, misuse or unauthorised distribution, subject to applicable law.

If a partial cancellation or return makes the remaining order ineligible for a promotion, the discount may be recalculated and the difference may be deducted from the refund.

16. Shipping and Delivery

Standard shipping is free to serviceable PIN codes in India unless a different amount is clearly shown at checkout.

Orders are normally processed within 1–3 business days. After dispatch, most serviceable locations are expected to receive delivery within 3–8 business days, while remote or extended-service locations may require approximately 7–12 business days.

Delivery times are estimates and may be affected by courier operations, weather, holidays, remote location, public restrictions, incorrect address details or events beyond reasonable control.

Full delivery conditions, including tracking, failed delivery, lost parcels, damaged parcels, return to origin and reshipping, are stated in our Shipping Policy.

17. Delivery Acceptance

Delivery may be completed to you or another person accepting the parcel at the supplied address, including a family member, receptionist, security employee, building staff or authorised neighbour.

You should not share a delivery OTP before the courier is present with the parcel.

A severely damaged, open or visibly tampered parcel should be photographed and, where reasonably possible, refused. Damage, wrong-item or missing-item concerns should be reported promptly under the Refund Policy.

18. Cancellation, Return, Replacement and Refund

An order may be cancelled before packing or dispatch, subject to confirmation by Happy Hub Store.

Eligible return or refund requests must generally be submitted within 7 calendar days of delivery. Transit damage, a broken product, a wrong item or a missing item should be reported within 48 hours.

Approved remedies may include replacement, exchange, missing-part shipment, partial refund or full refund, depending on the issue and applicable law.

Change-of-mind returns are not normally accepted unless expressly stated. Complete conditions are available in our Refund Policy.

19. Marketplace Orders

Products may also be offered through Amazon, Flipkart, Meesho or another marketplace.

An order placed through a marketplace is a transaction conducted through that marketplace and is subject to its checkout, payment, delivery, cancellation, return, refund and dispute process.

Website coupons, shipping promises or account benefits do not automatically apply to marketplace orders, and marketplace promotions do not automatically apply on happyhubstore.in.

20. Reviews, Feedback and User Content

You may submit a genuine review, rating, photograph, testimonial, question or other feedback where the website permits it.

You confirm that your submission is accurate to the best of your knowledge, relates to a genuine experience and does not violate another person’s privacy, intellectual property or legal rights.

You must not submit content that is false, defamatory, threatening, hateful, obscene, discriminatory, unlawful, promotional spam or unrelated to the product or service.

By submitting content for public display, you grant Happy Hub Store a non-exclusive, worldwide, royalty-free permission to host, reproduce, adapt for formatting, publish and display that content in connection with the store, marketing and customer support. This permission does not transfer ownership of your original content.

We may moderate or remove content that violates these terms, law or reasonable platform standards.

21. Intellectual Property

The website and its original text, design, layout, graphics, logos, photographs, videos, product presentation, code, brand elements and other content are owned by or licensed to Happy Hub Store and are protected by applicable intellectual-property laws.

You may view the website and save or print order records for personal use. You may not reproduce, modify, sell, distribute, publish, imitate or commercially exploit protected content without prior written permission.

Third-party names, logos and payment, courier or marketplace marks belong to their respective owners.

22. Third-Party Services and Links

The website may connect to payment gateways, courier tracking, WhatsApp, social-media platforms, maps, analytics, marketplaces and other third-party services.

These services are operated independently and may have their own terms, privacy policies, availability and security controls.

Happy Hub Store is not responsible for third-party content, outages, security incidents or actions outside our reasonable control, except to the extent liability cannot be excluded under applicable law.

23. Privacy

Personal information is collected, used, shared, protected and retained according to our Privacy Policy and applicable law.

By providing information for an order, you authorise its use for payment, fulfilment, delivery, support, security, legal compliance and the other purposes described in the Privacy Policy.

24. Website Availability

We aim to keep the website available and accurate but do not guarantee uninterrupted, error-free or virus-free access.

The website may be unavailable because of maintenance, updates, hosting issues, internet failure, payment downtime, security incidents or events outside reasonable control.

We may modify, suspend or discontinue a website feature, product category or service, provided that accepted customer orders and mandatory obligations are handled fairly.

25. Disclaimers

The website and general informational content are provided on an “as available” basis. We make reasonable efforts to maintain accuracy, security and service quality but do not promise that every description, image, availability status or website function will always be complete or error-free.

Nothing on the website constitutes medical, legal, financial, religious or professional advice.

No disclaimer in these terms excludes a product guarantee, statutory warranty, consumer remedy or obligation that cannot legally be excluded.

26. Limitation of Liability

To the maximum extent permitted by law, Happy Hub Store will not be liable for indirect, incidental, special or consequential loss arising from use of the website or a product, including loss caused by an unavailable website, third-party service, avoidable delivery failure, misuse, unsafe placement or unauthorised account activity.

Where liability can lawfully be limited, our aggregate liability relating to a specific order will not exceed the amount actually paid to Happy Hub Store for the affected product or order.

This limitation does not apply to fraud, wilful misconduct, personal injury caused by negligence, mandatory consumer remedies or another liability that cannot legally be limited.

27. Customer Responsibility and Indemnity

You are responsible for losses reasonably caused by your unlawful website use, fraudulent order, unauthorised resale, misuse of content, violation of another person’s rights or deliberate breach of these terms.

To the extent permitted by law, you agree to compensate Happy Hub Store for direct loss, claim, cost or expense caused by such conduct. This does not require a consumer to compensate us for exercising a genuine legal right, submitting a lawful complaint or raising a good-faith dispute.

28. Fraud and Abuse Prevention

We may preserve and review relevant order, account, device, payment, communication, courier and return information to prevent fraud and protect customers.

We may reject or investigate activity involving stolen payment details, false identities, product substitution, manipulated evidence, repeated abusive claims, coupon exploitation, automated attacks or chargeback misuse.

Relevant information may be shared with payment providers, logistics providers, advisers or lawful authorities where reasonably necessary and permitted by law.

29. Force Majeure

Happy Hub Store is not responsible for delay or failure caused by an event beyond reasonable control, including natural disaster, severe weather, epidemic, war, civil disturbance, government restriction, transport disruption, courier shutdown, labour action, internet outage, utility failure or comparable event.

We will make reasonable efforts to reduce disruption, communicate material delays and provide a fair remedy where fulfilment becomes impossible.

30. Suspension and Termination

We may restrict or terminate access to the website or an account where reasonably necessary because of fraud, security risk, unlawful activity, abuse, repeated policy breach or legal requirement.

Termination does not remove payment, refund, privacy, intellectual-property, dispute or other obligations intended to continue after account closure.

31. Changes to These Terms

We may revise these Terms and Conditions when our products, services, technology, policies, business practices or legal obligations change.

The latest version will be published on this page with an updated effective or last-updated date.

The terms applying to an order are generally the version available when the order was placed, except where a later change is required by law or benefits the customer without reducing an existing right.

32. Governing Law and Jurisdiction

These terms and transactions through Happy Hub Store are governed by the laws of India, including applicable provisions of the Indian Contract Act, 1872, the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and other applicable laws.

Subject to any consumer forum, commission, board, regulator or court having mandatory jurisdiction, disputes will be subject to the competent courts at Ludhiana, Punjab, India.

33. Grievance Resolution

Before starting formal proceedings, please contact us with the relevant order number, contact details and a clear explanation of the concern.

We will make a reasonable effort to acknowledge, investigate and resolve the issue through customer support and grievance handling.

Nothing in these terms prevents an eligible consumer from using the National Consumer Helpline, a consumer commission, a payment dispute process or another lawful remedy.

34. Severability

If any provision of these terms is held invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

35. No Waiver

A delay or failure by Happy Hub Store to enforce a term does not waive that term or the right to enforce it later.

36. Assignment

You may not transfer your rights or obligations under these terms without our written consent.

Happy Hub Store may transfer its rights and obligations as part of a genuine business sale, reorganisation or legal transfer, provided customer rights and accepted obligations remain protected.

37. Entire Agreement

These Terms and Conditions, together with the order confirmation, product-specific conditions and the policies incorporated into them, form the agreement relating to your website purchase.

They replace prior general statements about the same subject but do not replace a specific written promise made and confirmed by Happy Hub Store for an individual order.