Shipping Policy

1. Scope of This Policy

This policy applies to physical products purchased directly through happyhubstore.in , including God idols, divine frames, car dashboard products, spiritual décor and gifting products.

Orders placed through Amazon, Flipkart, Meesho or any other third-party marketplace are shipped under that marketplace’s delivery terms, tracking system and customer-support process.

2. Shipping Coverage

Happy Hub Store currently ships within India to PIN codes served by our courier and logistics partners. Serviceability is checked using the delivery PIN code, location, product type and current courier availability.

We do not currently offer international shipping through happyhubstore.in.

Delivery may not be available to certain restricted, remote, high-risk, defence, island or temporarily unserviceable locations. If an order cannot be shipped to the provided address, we will contact the customer and cancel or refund the affected order where necessary.

3. Shipping Charges

Standard shipping is free for eligible orders delivered to serviceable locations within India unless a different charge is clearly displayed at checkout before payment.

Free shipping means the customer is not charged a standard delivery fee at checkout. It does not mean that courier transportation has no cost to Happy Hub Store.

Additional charges may apply only where clearly disclosed before payment, such as a special delivery service, reshipping after an avoidable failed delivery or another customer-requested service.

4. Order Processing Time

Paid orders are normally processed within 1–3 business days after successful payment confirmation.

Processing includes payment verification, product inspection, order preparation, secure packaging, shipping-label creation and handover to the courier.

Business days exclude Sundays, public holidays and days on which courier or banking operations are unavailable.

Processing may take longer during major sales, festivals, product launches, unusually high order volumes, payment verification, inventory checks or circumstances outside our reasonable control.

5. Estimated Delivery Time

Estimated delivery time begins after dispatch, not when the order is placed.

• Most serviceable metro, city and standard locations: approximately 3–8 business days after dispatch.
• Remote, rural, hill, island or extended-service locations: approximately 7–12 business days after dispatch.

Including processing time, most orders are expected to reach the customer within approximately 4–11 business days from successful payment. Remote locations may require approximately 8–15 business days.

Delivery dates are estimates and not guaranteed appointments unless Happy Hub Store expressly confirms a specific delivery commitment in writing.

6. Order Confirmation and Dispatch

After a successful website order, the customer may receive an order number, confirmation page, email, account update, SMS or WhatsApp communication.

A separate dispatch update may be sent after the parcel has been handed to the courier. Dispatch confirmation may include the courier name, tracking number or tracking link where available.

An order confirmation does not mean that the parcel has already been dispatched. Tracking may take up to 24–48 hours after dispatch to show its first movement.

7. Tracking Your Order

Customers may track an order using the tracking link or tracking number shared after dispatch.

Courier tracking information is generated and updated by the logistics provider. A temporary delay between physical parcel movement and the next tracking scan does not always mean that the parcel is lost.

If tracking has not updated for more than 3 business days after dispatch, contact Happy Hub Store with the order number so that we can review the shipment.

8. Delivery Address and Contact Details

Customers are responsible for entering a complete and accurate:

• Recipient name.
• House, flat or shop number.
• Street, locality and landmark.
• Town or city.
• State and six-digit PIN code.
• Reachable mobile number and email address.

Happy Hub Store is not responsible for delays, non-delivery or return to origin caused by an incomplete, incorrect, outdated or unserviceable address supplied by the customer, except where the information was altered incorrectly by us.

9. Address Changes

An address-change request must be submitted before the order is packed or dispatched. We will make a reasonable effort to update the address, but a change is not confirmed until Happy Hub Store accepts it in writing.

Once a parcel is dispatched, the address generally cannot be changed. The courier may also refuse a rerouting request for security, serviceability or operational reasons.

If an address change makes the order unserviceable, the order may be cancelled and refunded in accordance with our Refund Policy.

10. Safe and Careful Packaging

Products are checked and packed using appropriate protective material based on their size, shape and fragility. Fragile products may be packed with inner cushioning, protective wrapping and a strong outer box.

Packaging style may vary between orders depending on the product, available packing material and courier requirements.

Customers should open the parcel carefully and avoid using sharp tools close to the product.

11. Delivery Attempts

The courier may call, send a message or attempt delivery at the supplied address. The customer should keep the registered phone number reachable and provide reasonable delivery cooperation.

The number and timing of delivery attempts depend on the courier’s operating procedure and local conditions. If delivery is unsuccessful, the courier may schedule another attempt or return the parcel to Happy Hub Store.

Customers should not pay an unexpected delivery amount for a prepaid website order unless Happy Hub Store has clearly confirmed that charge.

12. Delivery Verification

A courier may use an OTP, signature, call confirmation, photograph, location record or another delivery method to confirm that the parcel was delivered.

Delivery to the named customer, an authorised person, family member, receptionist, security staff, building staff, neighbour or another person accepting the parcel at the supplied address may be treated as completed delivery.

Customers should not share a delivery OTP until the courier is present with the parcel.

13. Multiple Products and Split Shipments

Products in the same order may be packed together or shipped separately because of product size, packaging requirements, inventory location or courier capacity.

A split order may have more than one tracking number and different delivery dates. No extra standard shipping fee will be charged merely because Happy Hub Store divides an order into separate parcels.

14. Delayed Deliveries

Delivery may be delayed by weather, natural disasters, floods, road closures, strikes, festivals, public holidays, security restrictions, government action, courier congestion, vehicle breakdown, remote-area operations, incorrect address details or another event outside reasonable control.

Where a delay occurs, Happy Hub Store will provide available tracking information and reasonable support. We may ask the courier to investigate or prioritise the parcel, but the final delivery operation is performed by the logistics provider.

If an order cannot be delivered within a reasonable period and is confirmed lost or returned, the customer will be offered an appropriate replacement or refund under the Refund Policy.

15. Marked Delivered but Not Received

If tracking shows “delivered” but the parcel has not been received, contact Happy Hub Store within 48 hours of the delivery update.

Before contacting us, please check with family members, reception, security staff, building staff, neighbours and any other person who may have accepted the parcel.

We will request delivery proof or open an investigation with the courier. Courier investigations may require approximately 7–10 business days depending on the carrier and circumstances.

A refund or replacement will be offered where the courier confirms loss, incorrect delivery or another qualifying delivery failure.

16. Lost Shipments

A parcel is not treated as lost only because tracking has paused temporarily. A shipment is treated as lost after the courier completes its investigation or otherwise confirms that delivery cannot be completed.

If a prepaid order is confirmed lost, Happy Hub Store will offer a replacement where stock is available or a full refund of the amount received for the affected order.

17. Damaged, Open or Tampered Parcels

If the outer parcel appears severely damaged, open, wet, crushed, resealed or tampered with at delivery, the customer should photograph the parcel before opening it.

Where possible, refuse a visibly tampered parcel and contact Happy Hub Store immediately. If the parcel is accepted, record a continuous unboxing video and retain the outer packaging, inner packaging and shipping label.

A damaged, broken, incorrect or incomplete product should be reported within 48 hours of delivery using the process described in our Refund Policy.

18. Return to Origin

A parcel may be returned to Happy Hub Store when:

• The delivery address is incorrect or incomplete.
• The PIN code is unserviceable.
• The customer is repeatedly unavailable.
• The registered phone number is unreachable.
• The customer refuses the parcel without an eligible reason.
• The courier cannot obtain required delivery verification.
• The parcel remains uncollected after a pickup or hold request.

After the parcel returns and is inspected, a prepaid order may be refunded. Actual forward and return shipping costs may be deducted where the return was caused by incorrect customer details, refusal, non-cooperation or repeated unavailability, where permitted by law.

No shipping deduction will be made where return to origin resulted from an error by Happy Hub Store or the courier and the customer supplied correct information and reasonable cooperation.

19. Reshipping a Returned Order

If the customer asks us to resend an order returned because of an incorrect address, refusal, non-response or another avoidable delivery failure, reshipping is subject to product availability and serviceability.

The customer may be required to pay the actual reshipping charge before the parcel is sent again. Happy Hub Store will confirm the charge before reshipping.

20. Cancellation After Dispatch

An order cannot normally be cancelled after it has been handed to the courier. If a customer refuses an already dispatched prepaid order without an eligible reason, it will be treated as a return-to-origin shipment.

Any eligible refund will be processed after the parcel returns to Happy Hub Store and is inspected. Actual forward and return shipping costs may be deducted where permitted under the Refund Policy and applicable law.

21. Cash on Delivery

Cash on Delivery is not available for orders placed directly on happyhubstore.in.

Customers who prefer Cash on Delivery may order through an available Happy Hub Store listing on Amazon. Such orders are subject to Amazon’s delivery, verification, payment, cancellation, return and refund policies.

22. Marketplace Orders

For orders placed through Amazon, Flipkart, Meesho or another marketplace, use the tracking and customer support options available in that marketplace account.

The marketplace and its logistics partners control the shipping charge, serviceability, delivery promise, tracking, delivery attempts, return pickup and refund process for orders placed through its platform.

23. Force Majeure and Events Beyond Control

Happy Hub Store is not responsible for a delay or failure caused by events beyond reasonable control, including natural disaster, severe weather, epidemic, war, civil disturbance, government restriction, internet or utility failure, transport disruption, courier shutdown, strike or another comparable event.

We will make reasonable efforts to communicate significant delays and provide a fair resolution where fulfilment becomes impossible.

24. Customer Responsibilities

To support smooth delivery, customers should:

• Provide a complete and accurate delivery address.
• Use a reachable phone number and active email address.
• Review order and address details before payment.
• Keep the phone available when delivery is expected.
• Share delivery OTP only when the courier is present.
• Inspect the parcel before discarding its packaging.
• Report delivery or damage concerns within the stated time.
• Keep the order number and tracking information available.

25. Consumer Rights

This policy does not exclude any mandatory right or remedy available under applicable Indian consumer law. Where a product is not delivered, is delivered late without consent, arrives damaged, is wrongly supplied or is otherwise legally eligible for a remedy, the applicable legal requirement will prevail.

26. Changes to This Shipping Policy

Happy Hub Store may revise this Shipping Policy when courier services, delivery areas, processing methods, store operations or legal requirements change.

The latest version will be published on this page with an updated effective or last-updated date. The policy applying to an order is generally the version available when the order was placed, subject to mandatory legal requirements.